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Refund Policy

Refund Policy

All sales are final and non-refundable. It is the buyer's responsibility to ensure compatibility and safety in the created end product. Natural State Fragrance Co. recommends purchasing the smallest bottle size available to test compatibility prior to committing to larger quantities of any fragrance oil. 


Cancellation Policy

You have the option to cancel your order within a period of 24 hours, provided it has not been shipped. Please note that all cancellations are subject to a 5% processing fee based on the total value of your order.

 

Damaged, Lost or Stolen Packages

Natural State Fragrance Co. is not liable for any damaged, lost or stolen packages.

 

Out of Stock Products

In the event that an item is unavailable, we will issue a refund for the out-of-stock item and exclude it from the final invoice. The remaining items in your order will be promptly shipped to you.

 

Missing Items

If you find that your order is missing an item or if you have received an incorrect item, we kindly request that you notify us within 5 days. When sending an email, please ensure that your order number is included in the subject line, and we will be more than happy to send replacements or issue a refund for the missing items. Please note it is our policy to request complete photos of both the interior and exterior of the parcel, as well as the contents you received. We compare the scanned weights provided by our carriers with our own records to ensure accuracy.

 

Hold Policy

At Natural State Fragrance Co., we are unable to hold orders for more than one week, as extended holds can disrupt inventory levels and delay fulfillment for other customers. To ensure accurate stock management and timely service for everyone, orders left on hold beyond this timeframe will be processed and shipped as scheduled. If you need to delay your shipment, we recommend adjusting your order date accordingly.


Chargeback Policy

Prior to initiating a chargeback, we urge customers to reach out to our customer support team for issue resolution. In cases where a chargeback is raised without prior communication and valid justification, we retain the right to enforce penalties, including an immediate and permanent account ban from our services, loss of warranties/support, and potential legal action to recover losses. Our commitment to fair dispute resolution is aimed at maintaining a positive customer relationship, and we encourage open communication to address concerns without resorting to chargebacks. By using our products/services, customers acknowledge their understanding and acceptance of this policy.